Shipping policy
Where we ship from
Every order leaves our United States warehouse. Nothing is drop-shipped from overseas and nothing is printed on demand.
Processing time
Orders are packed and handed to the carrier within 1 business day. Orders placed on a weekend or a US public holiday go out the next business day.
Delivery times and cost
| Destination | Delivery | Cost |
|---|---|---|
| United States | 3–5 business days | Free |
| Canada | 6–10 business days | Free |
| United Kingdom & European Union | 7–12 business days | Free |
| Australia & New Zealand | 8–14 business days | Free |
| Rest of the world | 10–18 business days | Free |
These are estimates, not guarantees. Carrier delays, customs inspections and the December peak can add a few days.
Tracking
You get a tracking number by email as soon as your parcel is scanned by the carrier. It can take up to 48 hours after that email for the first scan to appear. You can follow your order at any time on our Track my order page.
Ordering for December
This is a seasonal product. To have the calendar in hand for December 1st, order by the third week of November for the United States, and by the first week of November for every other destination. After those dates we cannot promise arrival before the 1st, and we would rather tell you than take your money.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or handling fees charged by your country. These are set by your local customs authority, are not included in the price you paid us, and are the responsibility of the recipient. We cannot predict or reimburse them.
Wrong or incomplete address
We ship to the address you enter at checkout. If it is wrong, email us within 12 hours of ordering and we will correct it if the parcel has not left. Once a parcel has shipped to an incorrect address we cannot reroute it, and a replacement is not free.
Lost, delayed or damaged parcels
If tracking has not moved for 10 business days, contact us and we will open a case with the carrier. If the carrier confirms the parcel is lost, we reship it or refund you in full, your choice.
If your parcel arrives damaged, send us a photo of the box and the contents within 7 days of delivery and we will replace it.
Shipping Protection
Shipping Protection is an optional add-on at checkout. It covers two things our standard policy does not: parcels marked delivered by the carrier but stolen after delivery, and damaged arrivals replaced immediately without waiting for a carrier claim. It is non-refundable and applies only to the order it was added to. Without it, a stolen-after-delivery parcel is not covered.
Contact
Questions about a shipment: vicefinds.team@gmail.com. We answer within 24 hours on business days.